Customer Success Manager All Genders H/F Dailymotion
Issy-les-Moulineaux - 92 CDI- Bac +2
- Bac +3, Bac +4
- Média • Internet • Communication
Les missions du poste
As a Customer Success Manager at Dailymotion, you work closely with our Dailymotion Pro customers and provide them with a structured onboarding experience, guide them through the platform, and ensure their video strategy is effectively implemented and successful.
By fostering strong relationships and providing expert guidance, you will map out customer key business objectives, audit platform usage, identify opportunities and create action plans to fulfill clients' needs.
Also, you will coordinate different teams and resources (Support, Sales, Engineering...) to organize the different onboarding steps and address the customer requirements.
- Onboarding & Customer Guidance - Lead structured onboarding sessions, ensuring customers understand how to use our platform effectively.
- Customer Relationship Management - Reassure and support new customers, ensuring they feel valued and have a clear point of contact.
- Client retention - Limit churn by identifying customers at risk and implementing corrective actions.
- Technical Understanding & Problem Solving - Understand the technical aspects of our platform to guide customers effectively, escalating issues when needed.
- Project Coordination - Manage multiple customer onboarding processes simultaneously, collaborating with technical, sales, and support teams.
- Customer Engagement & Success - Monitor usage, proactively identify challenges, and provide solutions to optimize their experience.
- Continuous Improvement - Gather customer feedback and collaborate with internal teams to improve documentation, onboarding processes, and product usability.
L'adresse du poste
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Le profil recherché
- Languages - You're fluent in both English and French, confident in both written and spoken communication.
- Customer-Focused - You know how to onboard, reassure, and guide customers in a structured and engaging way.
- Tech-Savvy - You can grasp technical concepts and explain them clearly to non-technical users.
- Efficient - You constantly seek new ideas and workflows to streamline your tasks, allowing you to focus on high-impact priorities.
- Proactive & Curious - You ask the right questions, dig deeper, and anticipate customer needs and challenges before they arise.
- Problem-Solver - You remain calm and resourceful, always looking for solutions.
- Team Player - You work well with different teams (technical, sales, support) and align efforts to ensure a great customer experience.
- Organized - You have solid project management skills and can handle multiple customers at different stages of onboarding.
Bienvenue chez Dailymotion
Dailymotion is more than a video platform; IT's a visual conversation in motion, based on a unique algorithm designed to broaden users' horizons. Dailymotion brings nuance to the debates that animate young people and puts listening, discovery, and kindness back at the heart of interactions to help build a better and safer Internet.
Dailymotion is also Dailymotion Pro, a video hosting and broadcasting solution for professionals in all industries, and Dailymotion Advertising, a powerful, proprietary video advertising stack offering a high-quality, secure environment for brands.
Our team is made up of 400 people in France, New York, and Singapore, all united by the same ambition : to visibly shake up the global video platform ecosystem.
- Issy-les-Moulineaux - 92
- CDI
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