Internship - Customer Success & B2b Sales - Danish Speaking M - F H/F Simplifia
Lyon 9e - 69 Stage- 🕑 6 mois
- Bac +2
- Bac +3, Bac +4
- Bac +5
- Secteur informatique • ESN
- Exp. - 1 an
Les missions du poste
Your mission, should you choose to accept IT :
A versatile internship to dive into the heart of customer relations and business development. Concretely, you will :
Support our clients :
Onboard new users and train them on our tools.
BE their first point of contact to maximize their satisfaction.
Organize regular check-ins to measure the value they gain from our solutions.
Provide responsive and human support :
Respond to inquiries via chat, email, and phone.
Diagnose and solve simple issues (level 1) or coordinate with the tech team.
Contribute to the continuous improvement of our knowledge base and FAQs.
Contribute to commercial growth :
Identify additional customer needs to propose cross-sell and up-sell opportunities.
Reach out to prospects (calls, emails, trade shows) and present our solutions.
Participate in the sales cycle : from appointment setting to light closing under supervision.
BE at the heart of continuous improvement :
Share customer feedback to boost product development.
Propose new ideas to optimize internal processes.
Why join us?
A meaningful internship, with real autonomy and tangible challenges.
A dynamic and fast-growing company.
A stimulating work environment with a supportive team.
Opportunities for internal advancement.
Continuous training to develop your skills.
Nos étapes de recrutement
Les étapes de recrutement peuvent varier selon l’offre à laquelle vous postulez.
-
Un échange de préqualification en visio avec Lucas, Responsable Recrutement
-
Un entretien avec le manager de l’équipe
-
Un échange avec un collaborateur de l’équipe selon le poste
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Un entretien de validation avec l’un des deux fondateurs
Le profil recherché
You are fluent in Danish.
You are eager to learn, curious, and resourceful.
You have excellent interpersonal skills and can listen as well as convince.
You enjoy solving problems and finding quick solutions.
You are comfortable communicating both orally and in writing in English
You are motivated by the start-up world, where you get to touch on everything !
A bonus if you already have some experience in customer service, sales, or support.
Raisons de nous rejoindre
-
Groupe à taille humaine
-
Entreprise bienveillante
-
Mutuelle Alan
-
Primes d’objectifs selon postes (variable mensuel et/ou trimestriel)
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Métiers tournés vers l’humain
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Management de proximité
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Primes vacances
-
Proche transports en commun, locaux modernes
Bienvenue chez Simplifia
For over 10 years, Simplifia's mission has been to provide independent funeral homes with all the digital and human resources they need to offer grieving families the best possible experience before, during, and after the funeral.
Simplifia developed the first SaaS solution designed to support independent funeral homes in their digital transformation, with a comprehensive 360° offering. This includes industry-specific software, a digital storefront to boost online visibility, and a client portal to simplify the lives of the 60,000+ bereaved families we support.
As a key player in the funeral services market, the Simplifia Group is experiencing sustained growth thanks to the involvement of a European investment fund as a minority shareholder. This strategic partnership allows us to accelerate our development and strengthen our position in a market undergoing significant digital transformation, valued at over 2 billion Euros.
Innovation is at the heart of our DNA, and we believe every team member plays a role in our success. We encourage initiative and offer everyone the opportunity to make a real impact.
Our values : Simplicity, commitment, customer focus, and innovation.
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