CDI - Directeur de Flagship H/F Richemont

Détail du poste

We are currently looking for our next Store Manager in Paris where you will BE contribute to the growth of Chloé.

KEY RESPONSABILITIES

A Chloé Store Manager is the first Ambassador of the maison, in charge of welcoming every guest into the chloe family.

1. A CHLOE STORE MANAGER IS A CLIENT CHAMPION

o Leads the team to initiate and develop long-term relationships with clients

o Sets up and monitors CRM targets for boutique and per stylists and implements all actions to reach them

o Coordinates contact campaigns and supervises use of all CRM tools

o Supervises client database, and in particular knows VIC clients of the store

o Proactivaly proposes activities to meet/exceed clients' expectations

2. AN OMNICHANNEL BUSINESS OWNER

o Leads by example and supervises sales on the floor to improve business performance and customer service

o Ensures full engagement of the team with omnichannel services offered by the maison

o Creates monthly/quarterly/yearly action plan to improve business in line with maison strategy and adjusts based on performance analysis

o Sets up and monitors retaIL targets for boutique and per stylists

o Actively participates in commercial activities and Proactively proposes new ideas to improve business

O Is aware of local trading environment and competitors activities

3. A TEAM LEADER

o organizes energizing team briefings and ensures consistently high level of motivation

o Performs individual, monthly, and yearly performance assessment with all team members

o Shadows sales on the floor to coach the team, identifies training needs, implements training and leads individual development plan with consistent follow-up

o Leads all Recruitment and induction of team and ensures successful coordination with HR department

o Leads by exemplarity, ensures good team spirit and translates Chloe attitude of entrepreneurship togetherness, excellence, creativity and positive impact

4. AN OPERATIONS EXCELLENCE SUPERVISOR

o Supervises impeccable boutique environment and teams grooming at any time of the day

o Proactively liaises with operations or retail managers for repairs or to suggest improvementsin operations, processes or more globally on boutique environment

o Ensures implementation of all guidelines related to store, BOH management and sustainability

o Manages payroll, expenses and stock management

o Oversees compliance of established Richemont policies and standards

EXPECTED PROFILE

We are looking for someone with similar experience in luxuary retail as a Store Manager or strong experience as a Store Manager Assistant. You have a good understanding of luxury standards, are organized, team player, strong experience with CRM tools and clienteling, and have a good strategic vision of a business' problematics. This position requires to BE comfortable in speaking english.