Customer Support Director H/F Safran
Colomiers - 31 CDI- Bac +2
- Bac +3, Bac +4
- Bac +5
- Industrie Aéronautique • Aérospatial
- Exp. + 7 ans
Les missions du poste
Customer Support Director (CSD) Europe is responsible for overall customer relations in their respective region by providing leadership and direction as they act as the customer escalation advocate within Safran Cabin Services Division.
This position will manage and lead a team of professionals that have direct contact with the customer, to ensure a satisfactory conclusion in a timely manner and with a focus on customer satisfaction
CSD's ensure their respective teams both monitor and measure spare and repair management through backlog alignment, identify support solutions to prevent delays in shipping of goods.
The CSD is responsible for managing customer satisfaction by means of internal and external performance scorecards and indicators.
CSD will accompany their respective team members to on-site customer visits throughout their region of responsibility throughout Europe.
CSD has budgetary responsibility associated to their regional travel costs.
CSD typically reports to the VP of Customer Support.
L'adresse du poste
Localisez l'entreprise et calculez votre temps de trajet en un clic !
Calculer mon temps de trajet
Le profil recherché
Education : Bachelor's degree or related field/equivalent experience. Bachelor's preferred
Experience : Typically requires 10 years of customer support & services management and some sales experience in a commercial aerospace environment required. Experience with lean principles and continuous improvement. Basic knowledge of Sales management methodologies, proven ability to manage complex projects, and Customer Requests or Concerns. Management within an airline spares department advantageous.
Computer Skills : Proficient with MS Project, competent with MS Office programs
Other Skills : Excellent communication skills, both verbal and written. Ability to build and maintain effective relationships, leadership skills, organizational skills, ability to analyze & summarize information, financial acumen. Skilled in problem solving and resolution is necessary to defuse situations with internal and external customers and maintain mutually beneficial customer relations.
- Oversees all aspects of the regional customer support experience and implements effective processes and procedures for Customer Support Managers to interact with customers.
- Provide the team support with direction of the group's overall continuous improvement
- Responsible as the first point of escalation from Senior CSM and CSM (whn applicable)
- Responsible for achieving regional customer satisfaction which is measured through Airframer & Internal Scorecards
- Sets challenging targets and objectives to the team and ensures understanding to create accountability to achieve highest levels of support.
- Responsible for identifying training and when appropriate delivering training to ensure CSM's have the correct tools to attain customer satisfaction.
- Adheres to and manages the approved regional departmental travel budget.
- Responsible for recruitment, mentoring, development and creating a customer-focused environment within the team.
- Continually strives to improve the customer service experience taking ownership of escalated customer issues, investigating and following them through to resolution.
- Building new and developing long lasting relationships with customer senior level management.
- Monitor the In-service issue records posted within the Rolling Action Item Lists (RAIL's) on INSITE platform
- Accompany Support Managers on-site customer meetings as required ie Program Review Meetings (PRM), Technical Review Meeting (TRM), and Executive Review Meeting
Bienvenue chez Safran
Safran est un groupe international de haute technologie operant dans les domaines de l'aeronautique (propulsion, equipements et interieurs), de l'espace et de la defense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aerien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implante sur tous les continents, le Groupe emploie 92 000 collaborateurs pour un chiffre d'affaires de 23,2 milliards d'Euros en 2023, et occupe, seul ou en partenariat, des positions de premier plan mondial ou europeen sur ses marches. Safran s'engage dans des programmes de recherche et developpement qui preservent les priorites environnementales de sa feuille de route d'innovation technologique.
Safran est la 1ere entreprise du secteur aeronautique et defense du classement World's Best Companies 2023 du magazine TIME.
Safran Cabin fournit les interieurs de cabines complets, les systemes et les equipements les plus innovants du secteur. 11,000 employes mettent leur expertise au service de ses clients du monde entier, offrant des produits qui ameliorent l'experience passager et faciles à configurer sur toutes les plateformes.
Parce que nous sommes persuadés que chaque talent compte, nous valorisons et encourageons les candidatures de personnes en situation de handicap pour nos opportunités d'emploi
Créez une alerte
Pour être informé rapidement des nouvelles offres, merci de préciser les critères :
Envoyez votre candidature
dès maintenant !
Créez votre compte et
envoyez votre candidature !
dès maintenant !
envoyez votre candidature !
Ces offres pourraient aussi
vous intéresser
Recherches similaires
- Emploi Responsable service client
- Emploi SAV
- Emploi Toulouse
- Emploi Saint-Gaudens
- Emploi Muret
- Emploi Revel
- Emploi Blagnac
- Emploi Auterive
- Emploi Villefranche-de-Lauragais
- Emploi Carbonne
- Emploi Balma
- Emploi Fenouillet
- Emploi Technicien SAV
- Emploi Chargé SAV
- Emploi Customer success manager
- Emploi Responsable SAV
- Emploi Assistant SAV
- Entreprises SAV
- Entreprises Responsable service client
- Entreprises Colomiers
- Emploi Senior
- Emploi Expert
- Emploi Espace
- Emploi Europe
- Emploi Partenariat
- Emploi Cdi Colomiers
- Emploi Espace Colomiers
- Emploi Senior Colomiers
{{title}}
{{message}}
{{linkLabel}}