Chargé de Recouvrement - N H/F Adevinta

Détail du poste

We are looking for a Collections Officer to join the Finance team in our Paris office. This is a hybrid position (2-3 days in the office), reporting directly to the Collections Team Manager.

Job description/role :
- Provide day-to-day collections and helpdesk function.
- Review old balance reports and prioritize customer contacts.
- Contact customers via outbound calls when payments have been rejected or invoices have not been paid.
- Review direct debits to verify outstanding payments.
- Communicate with customers orally and by e-mail
- Research and respond to internal/customer requests, which may include copies of invoices and statements and updating system notes as required.
- Ensure and improve the quality of the managed portfolio database.
- Research and respond to internal/customer inquiries, which may include, but is not limited to, providing copies of invoices and statements and updating system notes as necessary.
- Contribute to dispute resolution by working with internal teams and/or customer to verify information.
- Meet daily, weekly and monthly targets set by management and prioritize the collection of receivables in the accounts ledger.
- Perform all other duties as assigned or requested.

Qualifications :
- Fluency in French is essential
- English verbal and written communication skills (B1-B2)
- 5 years' experience in collections and customer contact
- Experience working in a large international financial team is an advantage.
- Proven success in working with external customers as partners.
- Strong communication skills with the ability to engage customers in the right way.
- Proven ability to work effectively both independently and as part of a team.
- Organizational skills to handle large volumes of work.
- Necessary mastery of Google and MS Office suites
- Experience with SAP and SalesForce financial systems is an advantage.

Additional information
Benefits :
- Pleasant working conditions (offices, possibility of teleworking...)
- Attractive remuneration (fixed, variable and profit-sharing)
- Opportunities for rapid, tailor-made professional development
- The meal voucher card
- Efficient and competitive health and provident insurance cover
- In addition to these, we offer other benefits

Want to find out more? Apply and ask our recruiters !
Company description

The right career for all !

Created in 2006, http://**** is an exchange platform that simplifies access to consumption, favors local relations and makes digital a tool at the service of all. leboncoin is positioned as a digital, economic, societal, innovative player, always with the same objective : to facilitate all day-to-day exchanges for all of our users. We give a second life to thousands of goods. Behind this apparent simplicity, there is a fast-growing company with 1,400 employees, where IT is good to work, a company that cultivates a responsible and collective HR approach. We are also the 1st site for sales between individuals in France and the 5th most consulted site in France.

Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

If you feel like you don't meet all of the requirements for this role but are interested, please consider applying anyway. Research suggests that women and individuals from underrepresented groups may self-select out of opportunities if they don't meet 100% of the job requirements. We strongly encourage people from historically excluded groups to apply and look forward to speaking with you.