Digital Client Advisor - Dutch Speaker H/F Christian Dior Couture

Détail du poste

Les missions

TASKS AND RESPONSIBILITIES :
- Provide a positive, courteous, and pleasant client experience by incorporating all core brand values and integrity throughout each interaction.
- Consistently provide a highly professional approach and outstanding service ; communicate effectively and with empathy via phone, email, social media and/or written correspondence.
- Develop digital client book with the ability to recruit and develop top clients
- Escalate any client issues that require further resources to appropriate supervisor to ensure resolution is satisfactorily met.
- Ensure that all client communications are handled in line with Dior policies and processes.
- Demonstrate and share brand awareness, story telling and product knowledge when
communicating with clients.
- Ensure qualitative monitoring and updating of customer information, accordingly to the Dior tools, to retain actual customers and detect new high potential ones
- Drive to achieve and exceed planned KPI's (such as sales, clienteling, client experience...)
- Recommend new and innovative approaches to address client concerns and share
successful ideas within the team and department.
- Develop excellent working relationships within the Dior network.

Votre profil
- Education and experience :
o Bac +2 required from a higher education
o Previous experience in luxury (client service, boutiques, hotels, or concierge)
- Languages
o On top of English, Dutch is mandatory
- Hard Skills :
o Proficient in Microsoft Office
o Salesforce knowledge a plus
- Soft skills & motivation :
o A passion for Christian Dior and our collections
o Strong sales negotiation skills
o Able to multi-task and prioritize competing tasks
o Able to work a varied schedule
o Clear demonstration of a client-first mind-set

o Highly motivated, energetic, and inspirational team player
o Strong knowledge in fashion trends