Tech Support Team Leader H/F Mondial Relay
Villeneuve-d'Ascq - 59 CDI- Transport • Logistique
- Exp. + 7 ans
Les missions du poste
- Plan and oversee the team's work. Delegate tasks appropriately, and ensure their successful execution.
- Ensure alignment with company objectives and IT service level agreements (SLAs).
- Conduct regular 1 :1 meetings and team briefings to ensure alignment and address concerns.
- Provide constructive and timely feedback.
- Take action to address performance issues, recognize achievements.
- Make recommendations for salary increases, bonuses, and promotions based on contributions.
- Identify skill gaps, create personal development plans (PDPs), and drive initiatives for professional growth, including training in technical and soft skills.
- Resolve complex technical issues that exceed the expertise of other team members, acting as the final escalation point.
- Ensure resilience of IT systems and compliance with established cybersecurity policies and standards.
- Develop and implement a consistent strategy for testing and rolling out technical solutions.
- Maintain transparent and effective communication channels within the team and across departments.
- Serve as the bridge between the Helpdesk team and senior leadership.
- Analyze and propose improvements to technical procedures and operational processes.
- Automate repetitive tasks to enhance efficiency and accuracy.
- Define, monitor, and analyze key performance indicators (KPIs) such as resolution times, ticket volumes, and customer satisfaction.
- Create actionable reports to present to stakeholders.
- Foster a positive and collaborative work environment, promoting teamwork and cooperation.
Nos étapes de recrutement
Les étapes de recrutement peuvent varier selon l’offre à laquelle vous postulez.
-
Si votre CV est présélectionné : échange téléphonique avec l'équipe recrutement
-
Si positif, entretien de recrutement avec votre futur(e) manager
-
Possibilité d’avoir un 2e entretien avec le N+2 en fonction du poste
-
Validation & intégration : welcome chez Mondial Relay !
L'adresse du poste
Localisez l'entreprise et calculez votre temps de trajet en un clic !
Calculer mon temps de trajet
Le profil recherché
- Bachelor's degree in IT, Computer Science, or a related field.
- Additional certifications such as ITIL, Microsoft Certified Solutions Associate (MCSA), or similar are a plus.
- Strong analytical skills and a proactive, solution-oriented mindset.
- Proven leadership and team management capabilities, including conflict resolution.
- Excellent interpersonal and communication skills to engage internal stakeholders.
- Familiarity with ITSM tools like ServiceNow, Zendesk, or Jira.
- Competence in developing IT policies and processes.
- Demonstrated experience in managing an IT Helpdesk team or similar.
- Hands-on experience with IT infrastructure management (hardware, software, and networks).
- A track record of process optimization and automation in IT operations.
- Fluency in French.
- Proficiency in English (min. B2 level required).
Raisons de nous rejoindre
-
Rémunération fixe sur 13 mois
-
Rémunération variable individuelle & collective
-
Télétravail possible jusqu’à 2 jours/semaine selon poste & contrat
-
Opportunités d’évolution professionnelle
-
Management de proximité et à l’écoute
-
Mode de travail collaboratif, autonomie et responsabilité
-
Forfait Mobilités Durables
Bienvenue chez Mondial Relay
Mondial Relay, a prominent force within the InPost Group, proudly leads the market in out-of-home delivery.
We offer a simple, fast, economical and virtuous parcel shipping and delivery service, through a network of Relay Points and Lockers, creating links between e-merchants, merchants and consumers. Becoming the leader in out-of-home delivery in Europe is the challenge that our 1,400 employees are taking up together with passion, through numerous collaborative projects, in a working atmosphere full of PEP'S.
Ready to take part in this adventure?
Please submit your CV in English.
Infos complémentaires
And if you join our community, you will BE able to benefit from :
- Individual variable compensation (CDI contract)
- Attractive profit-sharing and profit-sharing bonuses
- A collaborative way of working, based on autonomy and responsibility
- Professional development opportunities throughout your career
In a top-notch working environment, you will BE proud to take part in our business project.
- Villeneuve-d'Ascq - 59
- CDI
Créez une alerte
Pour être informé rapidement des nouvelles offres, merci de préciser les critères :
Envoyez votre candidature
dès maintenant !
Créez votre compte et
envoyez votre candidature !
dès maintenant !
envoyez votre candidature !
Recherches similaires
- Emploi Team leader
- Emploi Production
- Emploi Dunkerque
- Emploi Lille
- Emploi Valenciennes
- Emploi Cambrai
- Emploi Douai
- Emploi Maubeuge
- Emploi Hazebrouck
- Emploi Tourcoing
- Emploi Saint-Amand-les-Eaux
- Emploi Caudry
- Emploi Opérateur de production
- Emploi Soudeur
- Emploi Conducteur de ligne
- Emploi Agent de production
- Emploi Chaudronnier
- Entreprises Production
- Entreprises Team leader
- Entreprises Villeneuve-d'Ascq
- Emploi Senior
- Emploi Expert
- Emploi Europe
- Emploi It
- Emploi Drive
- Emploi Cdi Villeneuve-d'Ascq
- Emploi Senior Villeneuve-d'Ascq
- Mondial Relay Villeneuve-d'Ascq
- Mondial Relay Team leader
{{title}}
{{message}}
{{linkLabel}}