Flagship Boutique Director H/F Richemont

Détail du poste

Main Purpose :

As Boutique Director, you will BE the architect of a captivating universe within our boutique, dedicated to delivering "One Of Not Many" memorable client experiences and fostering a fulfilling employee environment. You will implement a robust clienteling strategy to achieve ambitious and sustainable business results.

Key Responsibilities :

1. Business Development :
- Strongly contribute to grow Brand's reputation and desirability by targeting overall business growth with both local clientele
- BE aware of the local business environment.

2. Clienteling :
- Have a strategic clienteling approach focusing on the recruitment of clients
- Master exclusive services and experiences
- Drive and monitor all CRM and clienteling initiatives in collaboration with the boutique team

3. Boutique performance & operations :
- Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targets
- Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs
- Manage boutique operations in accordance with Brand and group compliance policies

4. Brand Ambassador :
- BE responsible of making the flagship boutique the showcase of the Brand in the market
- BE an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community
- Adhere with Passion to the values and rituals of presentation established by the Maison

5. Team Management & People Development :
- Identify and define team's training need, ensuring a singular and adapted development plan is curated & communicated accordingly to each team member
- Coach, train, motivate and lead by example with a high degree of professionalism
- Communicate, federate, and motivate the boutique team around the strategy and vision of the Maison

Profile :
- Client Relationship Expertise : Proven experience managing high-net-worth client relationships
- Team Leadership : Track record of leading and developing teams.
- Luxury Market Acumen : Deep understanding of the luxury environment.
- Operational Excellence : Expertise in managing boutique operations.
- Experience : 10-12 years in a leadership role.
- Language Skills : Fluent in English and French.