Internship - ERP Functional Support m H/F VERKOR

Détail du poste

Description of the job :

- Part of the Digital Business Group, you will BE located at Grenoble Verkor Innovation Center. Reporting to ERP solution manager, you will join a team composed of implementation leaders, technical administrators and level 2 application support.

- This position is open to Bachelor's degree or Master's degree

- In this context, you will BE in charge of supporting the run of the SAP S/4 Public Cloud solution at Verkor Innovation Center (VIC).

- This position entails level 2 support to business teams in SAP daily usage, focusing on Procurement and Logistic area. You willwork also on user administration and knowledge management (Work Instructions, Troubleshooting matrix...)

Responsibilities :

- Actively contribute to Verkor ERPcore solution run phase,
- Provide a rigorous support to key users and end-users on operational activities,
- Level 1 and 2 issue solving,
- Escalate to Level 3 ERP leader(s) on needs (technical issues, improvement opportunities),
- Analyze cause of recurring incident with ERP leaders,
- Support business activity in terms of change management, keep up to date work instructions and ensure consistency with business process mapping,
- Perform non-regression testing (ie. during S/4 cloud upgrades campaigns or integration evolutions),
- Participate to data monitoring (preventive control),
- Provide some support on BI daily usage,
- Manage user access in respect of SOD.

Requirements :

- Technical degree in Information Systems or a related field
- Familiar with ERP systems
- Knowledge of supply chain / logistic process
- Familiar with IT systems usually interfaced with ERPs (PLM, MESetc.)
- Familiar with data analytics (database queries, data visualization)
- Excellent written and oral skills
- Problem-solving mindset, can-do attitude
- Curious and willing to learn new ways of working in a fast-changing environment
- Ability to manage priorities
- Ability to collaborate with several teams, including at distance, in a multicultural environment