Client Success Partner - Mid Market H/F 360Learning

Détail du poste

As a Client Success Partner (CSP), you will support our clients in their digital training strategy through the 360Learning platform. You will BE responsible for :
- Ensuring the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available- Ensuring the business impact of our solution in accordance with the objectives set by our clients- Ensuring the renewal or signing of new contracts for accounts listed in your portfolio- Last but not least, managing a portfolio of clients in a high-touch and low-touch mode
Your role plays a key part in the customer success team, you are responsible for the development of the relationship with your clients.
Within one month, you will :

- Master our product and Convexity corporate culture
- Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
- Participate in your first customer meetings with other CSPs from the team

Within three months, you will :

- Take over a portfolio of existing customers
- Start new projects with prospects and clients

Within six months you will :

- Define the learning transformation roadmap with the client and identify the resources needed to achieve them
- Define a retro-planning of the initiatives on the solution and vouch for IT
- Identify and document customer use-cases
- Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with top management teams
- Work with the Account Managers to identify new project opportunities to develop the account

Within twelve months, you will :

- Reduce churn by identifying customers at risk and implementing a remedial action plan
- Identify strong leaders within the client's team
- Develop and share good business practices with the entire Client Success team

The Skills Set

- First experience in a Client Success Partner or Customer Success Manager position (1-2 years)
- Experience of delivering a business review, managing warning situations and onboarding clients
- Previous experience in the SaaS B2B industry is a plus
- Keen interest for the digital industry, education and e-learning in particular
- Ability to interpret data and identify trends
- Excellent interpersonal and communication skills
- Fluent French, and excellent English proficiency (B2 minimum)

What We Offer

- Compensation : Package includes base salary, a variable component and equity
- Benefits/Perks : Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
- Balance : Flexible hours, full remote work possible anywhere in France
- Diversity, Equity, and Inclusion : We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group's activities and providing a quick path to impact
- Corporate Social Responsibility : Review our CSR Charter :
- Culture : A framework that will help you make an impact - envision our way of working and our Convexity Culture : & find out more about the teams, product and processes

The Interview Process

- Phone Screen with our Talent Acquisition Manager
- Discovery Meeting with a Client Success Partner from the team
- Case Study with a Client Success Partner and Head of Customer Success
- Clarification Meeting with a Customer Success Coach
- Culture Fit Meeting with our Director of Customer Success
- Offer !
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