Customer Delivery Manager H/F Shippeo
Paris 10e - 75 CDI- Bac +3, Bac +4
- Bac +5
- Transport • Logistique
Les missions du poste
Join Shippeo and transform the customer experience in the supply chain industry !
At Shippeo, we are redefining real-time transportation visibility with our cutting-edge platform. As a Customer Delivery Manager, you will play a key role in ensuring a seamless experience for our customers and their carriers, driving onboarding success, data quality, and outstanding support.
Are you passionate about customer satisfaction? Do you enjoy solving challenges in a fast-paced, collaborative environment? If so, this role is for you !
Your role & responsibilities
As a Customer Delivery Manager, you will BE the primary contact for a portfolio of customers and their carriers, ensuring smooth operations and continuous improvement.
Customer & carrier support :
- Serve as the main point of contact for customer and carrier inquiries.
- Provide step-by-step guidance and solutions to resolve product and service-related issues
- Lead carriers' onboarding (mobile, telematics, TMS) and follow up until they are fully operational
- Proactively engage with customers and carriers to ensure data quality and resolve any issues
Collaboration & coordination :
- Work closely with Customer Success Managers, Project Managers, Carrier Success, and Data Quality teams to ensure seamless operations
- Collaborate with Integrations and Solution Engineers to address complex issues and support escalations
- Partner with Product and Tech teams to drive product improvements based on customer feedback
- Participate in customer meetings to ensure alignment and satisfaction
Data quality & performance monitoring :
- Monitor and enhance data quality within your portfolio
- Track key performance metrics such as Customer Satisfaction (CSAT), First Response Time, SLA compliance, and tracking rates to improve efficiency
- Develop and update knowledge base articles to enhance self-service capabilities and overall service quality
Le profil recherché
What we're looking for :
- Degree in Engineering, Business, or a related field
- Previous experience in customer service, customer success, or project management, ideally in a SaaS environment
- Fluency in English & French (C1 level) with excellent communication skills (other languages are a plus)
- Strong technical aptitude and a willingness to develop skills in API, EDI, SFTP
- A customer-first mindset with a passion for delivering outstanding service and building lasting relationship
- Excellent problem-solving skills, adaptability, and attention to detail
- Ability to work independently while thriving in a collaborative team environment
- Previous experience in supply chain, logistics, or software solutions is a plus
Bienvenue chez Shippeo
Founded in 2014, Shippeo is a leading global SaaS company specializing in supply chain visibility. Over the past two years, we have experienced rapid growth, securing €140 million in funding, including €30 million raised in January 2025.
Shippeo prides itself on its exceptional diversity, with a team representing 27 nationalities and speaking 29 languages. With offices across Europe, North America, and recently Asia, we provide global, multimodal real-time transportation visibility to customers in various industries, including retail, manufacturing, automotive, and CPG.
Our vision is to become the leading data platform for the freight industry. By harnessing our growing network, real-time data, and AI, we aim to help supply chains deliver exceptional customer service and achieve operational excellence.
Hellowork a estimé le salaire pour ce métier à Paris
Le recruteur n'a pas communiqué le salaire de cette offre mais Hellowork vous propose une estimation (fourchette variable selon l'expérience).
Estimation basée sur les données INSEE et les offres d’emploi similaires.
Estimation basse
38 500 € / an 3 208 € / mois 21,15 € / heureSalaire brut estimé
50 000 € / an 4 167 € / mois 27,47 € / heureEstimation haute
65 000 € / an 5 417 € / mois 35,71 € / heureCette information vous semble-t-elle utile ?
Merci pour votre retour !
- Paris 10e - 75
- CDI
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