Customer Centricity Project Manager m H/F Hager Group

Détail du poste

Our marketing and communication teams adopt a customer-focused approach, aiming to understand and meet the needs of clients in the building sector. We handle various initiatives, from product marketing to boosting customer engagement, while highlighting solutions that tackle current challenges in the electrical industry, especially during the energy transition.

By joining our teams, locally or globally, you'll help position our solutions in new markets and target specific customer groups. You will collaborate closely with the communication department to ensure our messaging is cohesive and resonates with our audience. Using advanced digital tools, you'll help develop innovative and effective campaigns that drive growth and enhance brand visibility.

In the marketing & communication department, we are shaping the electrical world of tomorrow. Share your energy and make a difference - join us !

As a Customer Centricity Project Manager m/f/d you will report to the Customer Centricity & Experience Senior Manager based in Obernai Europe for a Permanent contract.

To support this vision, we have launched a Customer Centricity Program aimed at fostering an enhanced end-to-end customer experience for our various target groups, engaging all functions and geographies across the organization.

We are seeking a Customer Centricity Project Manager to coordinate strategic initiatives and ensure seamless execution.

Your Mission
- Lead strategic planning and execution by formalizing program objectives, defining key milestones, and facilitating alignment with business priorities.
- Ensure governance and reporting by managing the project portfolio, tracking KPIs, and preparing reports for executive leadership and key committees.
- Drive project coordination and risk management by monitoring progress, tracking deliverables and budget, and overseeing dependencies across teams.
- Strengthen change management and program visibility by structuring internal communications, raising awareness as fostering upskilling, and organizing key events.
- Apply agile methodologies by leading sprint planning, retrospectives, and backlog management to ensure an iterative and efficient program execution.

Job requirements
- Master's degree in Business, Management, or a related field.
- Proven experience in project/program management in a corporate setting.
- Strong background in customer experience initiatives and cross-functional and/or international coordination.
- Familiarity with agile methodologies, governance frameworks, and stakeholder management.

What we offer?
- Personalized onboarding experience program designed to make your first days smooth
- Opportunities to learn and grow through Hager Group's awarded Hi University.
- Internal career opportunities, over 25% of our recruitments are through internal mobility

What are the recruitment stages?
- Once your CV has been selected, you will BE contacted by a recruiter for an initial phone exchange.
- You will BE invited for a first interview with the hiring manager & the recruiter
- A second Interview will BE then organized with the N+2 & the HR manager

Our success relies on collective energy. Apply now and power up your future with us !