Partner Enablement Manager EMEA F - m - Paris H/F LumApps

Détail du poste

LumApps is an Employee Experience Platform that supports companies in their digital transformation on communication, collaboration and engagement of their customers, partners, and above all their employees.

LumApps is a proven leader in this dynamic market with a truly unique vision and product. Ourenterprise-grade SaaS platform has been deployed by Fortune 500 clients around the world andis delivering meaningful business benefits. LumApps is identified as aleader in Gartner's MagicQuadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave. We are alsoregularly selected for the French Tech Next40/120 program.

Our mission : To make people feel that they belong and have a purpose.

To create an environment where all employees are engaged and work together towards thesame goal. Over 450 leading companies trust LumApps to :

Improve the productivity of their teams with our SaaS-based Collaborative Experience
Platform integrated with both Google and Microsoft collaborative suites,

Transform employees into real ambassadors of their company,

Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips,

Helping companies to reduce turnover, accelerate employee onboarding, better collaborateand share knowledge, and even improve their customer experiences.

With a team of over 400 Lumies spread across 9 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo), LumApps supports large enterprises from all around theworld. We are entering an ambitious phase in our company's journey under the impulse of ournew shareholder Bridgepoint, aimed at propelling us to become the clear leader in our marketand make LumApps shine worldwide in our industry. We are looking for individuals who areexcited to actively participate in this transformation.

If these core values sound like you : "BE bold, do amazing things", "say what you mean, do whatyou say", "one team, same mission", "always BE evolving" : apply now !

*Role Overview*

The Partner Enablement Manager is responsible for equipping our strategic partners
with the tools, resources, and training they need to succeed in their roles. This includes
sales enablement, technical certification, implementation best practices, and
post-deployment support capabilities. This position bridges LumApps' expertise with
our partners' strengths, ensuring a cohesive and impactful partner ecosystem.

*Missions*

1. Partner Training and Onboarding :
- Develop and deliver comprehensive onboarding programs for new partners to
familiarize them with LumApps' products, value propositions, and competitive
positioning.
- Create and maintain certification paths for sales, technical, and support teams
within partner organizations.
- Manage demonstration platforms for partners (create, delete, add addons).

2. Sales Enablement :
- Collaborate with the product and training team to design tailored training
programs, sales collateral, and playbooks to empower partners to pitch and sell
LumApps effectively.
- Support partners with deal strategies, objection handling, and value proposition
development.
- Work closely with the Sales team to build POC platforms when Partners are
involved.

3. Technical Enablement :
- Work closely with Product and Professional Services teams to create
implementation guides, technical training, and troubleshooting documentation
for partners.
- Facilitate technical workshops to enhance partners' ability to deploy LumApps
solutions independently.
- Enable the partner on API and provisioning.
- Answer technical questions from Partners by guiding them to the right
documentation, or by providing feedback from internal teams.

4. Support and Post-Sales Enablement :
- Develop training for partners' support teams to ensure they can manage Level 1
and Level 2 client support effectively.
- Collaborate with internal support teams to create escalation processes for
partners.
- Help partners troubleshoot issues and improve their technical knowledge.
- Provide technical advises and platform installation links for Partners when deals
are closed with a new customer.
- Manage the activation of the licenses, packages, options of the indirect
customers and partners' platforms.
- Manage the cross platform site copies for partners and POCs, eventually for
indirect customers.

5. Partner Program Management :
- Regularly assess partners' performance and identify areas for improvement in
selling, implementing, and supporting LumApps.
- Collect feedback from partners to continuously improve enablement programs
and refine resource offerings.
- Act as a liaison between LumApps and partners, ensuring alignment and
fostering long-term relationships.

6. Content Development :
- Create engaging and accessible enablement materials, including guides, videos,
webinars, and e-learning modules.
- Maintain a partner enablement portal to centralize all resources.

7. Metrics and Reporting :
- Define KPIs to measure the effectiveness of enablement programs (e.g., partner
certifications, deal win rates, implementation success rates).
- Track and report on partner performance and recommend actionable insights to
optimize enablement strategies.

*Skills*
- Proven experience in partner enablement, channel management, sales
enablement, or a similar role.
- Languages : Fluency in EN and FR
- Strong understanding of SaaS solutions, digital workplace platforms, or
enterprise technology.
- Exceptional communication and presentation skills with the ability to engage
technical and non-technical audiences.
- Experience designing and delivering training programs, including e-learning and
in-person workshops.
- Familiarity with CRM and LMS platforms; knowledge of LumApps, Salesforce, or
similar tools is a plus.
- Strong organizational skills with the ability to manage multiple projects
simultaneously.
- Analytical mindset and a results-driven approach to measuring program success.
- Willingness to travel occasionally for partner events or training sessions.

*Why join us?*

At LumApps we believe that diversity in terms of experience and culture is the power of our teams. We are looking for Lumies who are passionate about their work, enjoy the everyday challenges and have a strong sense of team spirit.

And what are we doing for our employees' Experience...?

A complete and rich onboarding, organized for each new promotion of employees, in person or 100% digital

Technical challenges all day every day : you will have the freedom to innovate and adopt new ideas !

Work with passionate experts who will share their knowledge and help you develop and grow ! (technical guilds, domain architects...)

Ongoing training, to develop the skills and know-how of our employees through hundreds of training courses.

We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.