Performance Improvement Manager H/F Dorchester Collection
Territoire de Belfort - 90 CDI- Bac +5
- Tourisme • Hôtellerie • Loisirs
Les missions du poste
We care about your career and are known for having the absolute best people in the industry. When you join us as a Project Manager you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story
Le profil recherché
You'll love what you do and take pride in delighting our guests :
· Provides direction to the different departments to implement performance improvement projects.
· Provide a regular scorecard to the leadership team on measures of success related to guest engagement.
· Ensure that guest data has been collected and recommendations to drive guest engagement have been made
· Use tools to facilitate and manage teams to ensure process improvement is consistent and effectively being utilized within their region
· Continue to gain insight about the usability of the tools from guest relations and daily operations
· Executing all local processes & policies linked to the guest systems
· Providing business process direction, and recommendations for more effective systems utilization
· Conducting insights analysis; providing Hotel Manager and Guest Experience Director support with operational insight
· Driving internal communication and measuring the implementation of initiatives
· Supports seamless service experience across all departments and ensures service is guest centric
· Ensure guest feedback is analyzed from all platforms and continuous improvement is actively delivered.
· Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Performance Improvement Manager you'll have the opportunity to bring these to life and continue to create our legacy.
The items shared are the essence of a day in the life of a Project Manager, but we'll make sure you are provided with specifics on how we care for our hotel
Bienvenue chez Dorchester Collection
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people - our Legends - to live our vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy., which is an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.
EOE : All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.
ADA : The employer will make reasonable accommodations in compliance with the Americans with Disability Act.
- Territoire de Belfort - 90
- CDI
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