Customer Strategic Manager H/F Spendesk

Détail du poste

As a Customer Strategic Manager, your mission is to ensure our customers' success and satisfaction from the initial onboarding through their entire lifecycle with our company. You will serve as a critical link between our customers and various internal teams, driving customerengagement, adoption, and retention.
You'll BE responsible for managing the entire customer journey, ensuring that our clients derivemaximum value from our products, and helping to identify opportunities for account growth inpartnership with Account Managers...You will collaborate closely with AM/KAM, PDE, Sales, and Support to ensure a seamless andpositive experience for our customers.
Key Responsibilities

- Customer Onboarding : Guide new customers through the onboarding process, ensuring they are set up for success and fully understand how to leverage our solutionsto meet their business objectives.
- Customer Spend : Provide playbooks and strategies to drive customer spend on theplatform. Measure and report on portfolio spend metrics, identify gaps and opportunitiesto further increase spend.
- Partnership with AM/KAM : Use customer insights to recommend additional products orservices that would benefit the customer, helping to grow the account and increasecustomer value in partnership with Account Management/Key Account Management.
- Customer Relationship Management : Develop and maintain strong relationships withkey stakeholders within customer organisations, acting as their trusted advisor and mainpoint of contact.
- Account Health Monitoring : Regularly check in with customers to monitor theirsatisfaction and product usage, proactively addressing any concerns or issues that couldimpact their success or retention.
- Customer Training and Education : Conduct training sessions and provide resourcesto ensure customers are fully educated on the capabilities of our products and can utilisethem effectively.
- Feedback Collection and Advocacy : Gather customer feedback and advocateinternally for product improvements or feature requests that could enhance the customerexperience. Identify key customers who can take part in Case Studies and Testimonials.
- Collaborative Problem Solving : Work closely with the support team to resolve anyescalated technical issues quickly, ensuring a positive experience for the customer.
- CRM and Reporting : Keep detailed records of all customer interactions, account status, and progress in our CRM system, providing regular updates on customer health andretention metrics to management

Requirements

- A successful Customer Strategic Manager is a versatile professional with a deep productknowledge, excels in building strong customer relationships, demonstrates clearcommunication, possesses market and customer knowledge, manages time effectively anddrives customer adoption while recognising potential risks.

- Process & Project Management : Ability to design, implement, and optimise onboardingprocesses that ensure a consistent and efficient customer experience from the firstinteraction.
- Technical Expertise : Strong understanding of our product's technical aspects, enablingyou to guide customers through setup, configuration, and initial usage without requiringextensive support.
- Customer-Centric Mindset : A deep passion for helping customers succeed, with theability to understand their needs and align our solutions to meet their goals.
- Strong Communication Skills : Excellent verbal and written communication abilities, capable of conveying complex ideas clearly and effectively.
- Relationship Builder : Ability to build strong, trusting relationships with customers andinternal teams, fostering a collaborative environment.
- Problem-Solving Ability : Proactive in identifying potential issues before they arise andadept at finding creative solutions to ensure customer satisfaction.
- Organisational Skills : Highly organised, with the ability to manage multiple accountsand tasks simultaneously while maintaining attention to detail.
- Analytical Mindset : Comfortable with data analysis, using customer data to informdecisions and strategies for improving customer outcomes

As we are an international team, please submit your application and CV in English.
About SpendeskSpendesk is the 7-in-1 spending solution built for finance teams to make faster, smarter spending decisions. Founded in 2016, Spendesk is now one of the fastest-growing fintechs in Europe, with over 4,000 customers and an international team of 300+ employees based in Paris, Berlin, London, Hamburg, and remote. We've raised over €260M from leading investors, and been named a French tech unicorn. And we're not stopping there !
About our people & cultureWe believe that people do their best work when they're given the freedom to thrive and grow. That's why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity.Spendeskers come from all over the world (35+ countries and counting !) but we have plenty in common : we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.
About our benefitsOur culture is built on trust, empowerment, and growth - with benefits to match !
- Flexible on-site policy : 3 days on-site / week- Lunch 60% funded by Spendesk (Swile Card) - Alan Premium health insurance - A Gymlib pass to let off steam after a productive day at work - Access to Moka.care for emotional and mental health wellbeing - Access to Vendredi allowing us to change the world - Latest Apple equipment - Great office snacks to fuel your day - A positive team to work with daily !
Diversity & InclusionAt Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.