Back Office Operator H/F Spendesk

Détail du poste

As a Banking Back-Office Operator, you will play a key role in ensuring the smooth execution of daily banking operations. You will BE responsible for managing and executing internal banking processes, resolving issues and incidents reported by customers, and carrying out daily operational tasks to meet customer expectations.

Key Responsibilities

- Banking Operations :
Monitor and process daily back-office operations, including SEPA, cards, and other daily operational tasks.Identify, analyze, and resolve operational issues related to transactions, in accordance with internal Service Level Agreements (SLA). - Process Optimization
Suggest process improvements through your daily activities to enhance customer satisfaction.Actively contribute to the definition and monitoring of key performance indicators (KPI) for operational activities. - Collaboration and Support
Work closely with internal teams (notably the Care and Revenue teams) as well as external partners to address and resolve issues.Participate in projects aimed at improving and automating payment systems.

Who we are looking for

- Experience : Minimum 3 years in an operational or support role.
- Strong problem-solving skills and ability to manage incidents.
- Autonomy and rigor, with the ability to quickly identify and utilize relevant information.
- Curiosity and adaptability in a dynamic work environment.
- Fluency in French and English, both spoken and written.
- Knowledge of card payments and the card lifecycle is a plus.
- Customer-centric, proactive, and adaptable approach.

As we are an international team, please submit your application and CV in English.
About SpendeskSpendesk is the 7-in-1 spending solution built for finance teams to make faster, smarter spending decisions. Founded in 2016, Spendesk is now one of the fastest-growing fintechs in Europe, with over 4,000 customers and an international team of 300+ employees based in Paris, Berlin, London, Hamburg, and remote. We've raised over €260M from leading investors, and been named a French tech unicorn. And we're not stopping there !
About our people & cultureWe believe that people do their best work when they're given the freedom to thrive and grow. That's why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity.Spendeskers come from all over the world (35+ countries and counting !) but we have plenty in common : we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.
About our benefitsOur culture is built on trust, empowerment, and growth - with benefits to match !
- Flexible on-site policy : 3 days on-site / week- Lunch 60% funded by Spendesk (Swile Card) - Alan Premium health insurance - A Gymlib pass to let off steam after a productive day at work - Access to Moka.care for emotional and mental health wellbeing - Access to Vendredi allowing us to change the world - Latest Apple equipment - Great office snacks to fuel your day - A positive team to work with daily !
Diversity & InclusionAt Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.