Junior Customer Success Consultant H/F Mirakl

Détail du poste

Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.

Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy's, Decathlon, Best Buy, Airbus, Toyota Material Handling and Sonepar.

Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.

To support this rapid adoption of the marketplace model, and take an active part in our growth, Mirakl is looking for a Junior Customer Success Consultant B2C to join our Paris office.

Your impact

You have a strong impact on Mirakl growth in this territory managing a portfolio of key B2C clients in this region : either newly signed or live clients like MediaMartk Saturn, Adeo, Boulanger, Teknosa...

During the project phase, you :
- Help your clients understand the Marketplace model and key success factors, define the right organization and anticipate the impact on the existing organization,
- Conduct tailored workshops for our clients' key business owners - mainly C- level - to prepare for their successful Marketplace launch,
- Grasp your clients' vision and main challenges to adapt the workshops' content/approach and understand their organization to make sure all the right people will BE participating,
- Work closely with your clients to set up a sharp commercial action plan and implement the right KPIs to drive efficiently the Marketplace activity,
- Train your clients in the use and optimization of the platform and the onboarding process,
- Set up regular contact with your clients' main point of contact and make sure the project stays on track until the "GO live",
- Collaborate with other members of the Mirakl team to have the global vision, both Business and IT, and raise any problem/concern if needed.

During the run phase (once the Marketplace has been launched), you :
- Build personalized action plans with every client and follow their implementation,
- Define and analyze the right KPIs to boost your clients' performance,
- Set up an adapted product and seller strategy : seller selection and profiles, product priorities, etc.,
- Provide strategic and relevant recommendations and growth drivers to the Marketplace teams and C-levels,
- Share case studies and data that can BE useful to the client,
- Analyze new e-commerce trends and do benchmarks on the leading Marketplaces in the world.

You also have the opportunity to take on cross functional projects such as becoming a SME (subject matter expert) and work with other internal teams e.g. product/labs or with partners e.g. external companies within our ecosystem.

You are able to adapt to very different company cultures and create solid business relationships with stakeholders at our clients', who sometimes will have to BE challenged and convinced. You possess an entrepreneur spirit and aim at contributing significantly to Mirakl's growth.

Your profile
- Graduated a Master's Degree in Business or Engineering,
- A first experience is recommended, ideally in a Marketplace or Consulting,
- An appetite for e-commerce,
- Dynamic, autonomous, pro-active, you pay attention to detail and love challenges,
- Excellent communication and presentation skills,
- Strong client-facing and project management skills,
- Highly business-driven individual with strong analytical skills who thrives in fast-paced dynamic environments,