Digital Customer Success Intern - Paris - 6 Months H/F Aircall

Détail du poste

Aircall is a place where voices are valued.
Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.
Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world - Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home - everyone has a voice that is valued.
Whatever your background, wherever you're from - we want you to join the conversation. Let's talk.
How We Work at Aircall :At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
Based in Paris we are looking for engaged and passionate Customer Success Intern to join our multicultural team.
Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall
Key Responsibilities :

- BE the main point of contacts for our global customers in our long tail segment
- Handle client emails and answer their questions and requests efficiently & route requests to the appropriate self-serve resource or team
- Help the Customer Success team to answering inbound calls and work with other teams inside the company to resolve customer requests in a timely manner
- Identify opportunities for cross-selling and upselling & and retention tactics to Grow and nurture a portfolio of customers
- Work with the REST of the team to maximize expansion while minimizing churn risks and contraction and impacting customer satisfactionWork with our operations team to benchmark, evaluate and operationalize process optimization opportunities including AI tools

Qualifications :

- Excellent verbal and written communication skills
- English at native level (fluency in another language is preferred French, Spanish or German)
- Passion for consistently providing excellent customer experience
- Comfortable managing several tasks and issues in a fast-paced environment

Aircall is constantly moving forward. We're building new roads to complete our journey, and we're taking people with us who have the same builder mentality.
Let's grow together : Aircall is a place for those who dare to BE bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
We're creating a place where great people trust one another and thrive together.
People flourish at Aircall and now is the time to BE part of the team and the journey we're on.
Why join us?
Key moment to join Aircall in terms of growth and opportunities Our people matter, work-life balance is important at Aircall Fast-learning environment, entrepreneurial and strong team spirit 45+ Nationalities : cosmopolite & multi-cultural mindset Competitive salary package & benefits
DE&I Statement :At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We're working to create a place filled with diverse people who can enrich and learn from one another. We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at IT by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
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