Customer Success Manager H/F Pigment

Détail du poste

Join Pigment : Transforming Business Planning and Performance with AI
Founded in 2019, Pigment stands out as one of the fastest-growing SaaS companies globally, redefining business planning and performance with our AI-powered platform. We empower organizations across diverse industries, including Consumer Packaged Goods, Retail, and Technology, to seamlessly integrate data, people, and processes, enabling them to plan and adapt rapidly.
With a vibrant team of over 500 professionals across North America and Europe, and offices in New York, Toronto, London, Paris, and the Bay Area, Pigment has successfully secured nearly $400 million in funding from leading global venture capitalists. Our recognition as a Visionary in the 2024 Gartner® Magic Quadrant for Financial Planning Software underscores our commitment to excellence, as we proudly partner with industry leaders like Unilever, Vinci, Kayak, Siemens, and Coca-Cola.
At Pigment, we champion smart risks, celebrate bold ideas, and challenge the status quo-all as a united team. Every team member has the opportunity to make a significant impact and tackle ambitious challenges. Together, we pursue excellence with a collaborative spirit, continuously raising the bar to ensure strong performance and a proactive approach while fostering an environment of humility.
If you are passionate about innovation and wish to collaborate with some of the brightest minds in the industry, we would love to hear from you !
What you'll do

- Work closely with customers to understand their business needs and challenges, proactively delivering solutions that maximise value and align with their strategic goals
- Build deep, trusted relationships with key stakeholders and senior leadership on customers side to ensure the continuous success of our customers and contribute to the growth and sustainability of our partnership
- Manage and maintain customers relationships, ensuring that all customers attain a high level of adoption and business value from using Pigment
- Develop a trusted advisor relationship with customer executive sponsors to create passion and satisfaction for Pigment
- Establish measurable goals and KPIs for your customer accounts and drive a plan to completion
- Navigate through multiple departments within an organisation to expand use cases and business value of Pigment
- Deliver awe-inspiring presentations and trainings, provide insightful practices and structure creative solution
- Lead the development of the Pigment community though thought leadership, events, and developing practices
- Develop deep product expertise and creativity to work closely with our product team on the product vision and roadmap

Who you are

- Extensive experience in customer success, account management, or professional services at a software/SaaS company
- Proven track record of building strong C-level executive relationships, a deep sense of empathy and dedication
- Experience in preparing and delivering presentations targeted to a senior audience
- Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
- Experience deploying SaaS platforms across enterprise organisations and driving long-term engagement
- Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
- Ability to adapt to a rapidly changing product and respond strategically to customer needs
- Experience meeting multiple objectives in an entrepreneurial environment with little supervision
- Fluent English and French. Any additional European languages is an advantage
- BA/BS degree required, MBA or other relevant advanced degree preferred

What we offer

- Competitive package
- Stock options to ensure you have a stake in Pigment's growth
- The best health insurance with Alan Blue entirely free for you and your family
- Weekly Lunch and Lunch vouchers featured by Swile
- Trust and flexible working hours
- Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London
- High-end equipment (based on stock/availability) to do your work in the best conditions
- Remote-friendly environment

How we work

- Thrive Together : We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
- Never Settle : We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
- GO for IT : We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
- BE real, BE humble : We are generous with our feedback, open to change our views and we approach IT with empathy knowing everyone is trying to do the best for Pigment

We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will BE conducted lawfully, with candidate consent, and information will BE treated confidentially.
Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace.All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our.