Customer Success Manager - French Speaker H/F Shippeo
Paris 10e - 75 CDI- Bac +2
- Bac +3, Bac +4
- Transport • Logistique
Les missions du poste
Are you a problem-solver with a passion for delivering value to customers? Do you thrive in dynamic environments, enjoy managing operational tasks, and have a background in consulting? We're looking for a Customer Success Manager to join our team and take ownership of key client relationships !
Why this role matters : In this pivotal position, you'll report to the Customer Success Director and manage a portfolio of customer accounts. Your mission will BE to drive business value for our customers through adoption, satisfaction, and expansion of Shippeo's offerings.
What you'll do :
- Own Key Relationships : Develop long-term partnerships with key accounts, becoming their trusted advisor from operational teams to C-suite executives.
- Problem-Solver : Regularly monitor the status of operational tasks, such as carrier onboarding or support tickets etc. Follow up on delays, identify roadblocks, and ensure issues are resolved promptly to keep processes running smoothly.
- Lead Business Reviews : Steer strategic discussions around goals, progress, risks, and new opportunities.
- Drive Value & Growth : Ensure high product adoption and showcase tangible ROI, while collaborating with the Sales team on expansion opportunities.
- Voice of the Customer : Act as an internal advocate for your clients, influencing Product, Sales, Marketing, and Operations teams to meet their needs.
- Strategize for Success : Organize workshops and provide input on product roadmap prioritization based on client feedback.
- Contract Lifecycle Management : Oversee contract renewals and key negotiations, ensuring continuous value delivery and satisfaction.
Le profil recherché
- 4+ years of experience in managing customers in a consulting firm
- A proven track record in handling executive-level stakeholders and successfully driving complex, high-pressure projects.
- Fluent in French and English; additional proficiency in German, Dutch or Italian a plus.
- Willingness to roll up your sleeves and take care of operational tasks, being both a doer and a problem solver.
- Experience or knowledge in Supply Chain industry is an advantage.
- This is a hybrid role requiring regular visits to our Paris office, ideally twice a week. We're seeking candidates located in the area to facilitate these visits conveniently.
Bienvenue chez Shippeo
Founded in 2014, Shippeo is a global leader in real-time multimodal transportation visibility, helping major shippers and logistics service providers operate more collaborative, automated, sustainable, profitable, and customer-centric supply chains.
Hundreds of customers, including global brands such as Coca-Cola HBC, Carrefour, Renault Group, Schneider Electric, Total, Faurecia, Saint-Gobain and Eckes Granini, trust Shippeo to track more than 28 million shipments per year across 92 countries.
Having already raised €110 million in funding, Shippeo grows on average by 80% year on year. Our team of Shippians comprises 28 different nationalities, speaking a total of 24 languages.
- Paris 10e - 75
- CDI
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