CRM & User Lifecycle Intern H/F Joko

Détail du poste

Who we are

We help consumers shop smarter. Our ambition is to revolutionize the way people shop, empowering them to find what they need, make informed purchasing decisions, and save money.

Joko is a tech company founded in Paris. Our team of over 50 talents is international and spread across offices in Paris, Barcelona and New York, or working remotely.

As a certified B Corporation, we are committed to making a difference in the lives of the communities we serve, including the 4 million consumers already using Joko to save money every day at over 7,000 merchants.

Over the years, we have quickly expanded our value proposition to enable consumers to make smarter shopping decisions through many features : cash back, buy now and pay later, automatic coupons, price drop alerts, carbon footprint tracking, and more. Today, we are dedicating significant resources to developing an AI-powered assistant that helps users find the right product based on their criteria for price, quality, or environmental impact from the global e-commerce catalog.

After reaching profitability in our core market, we are now expanding internationally with a primary focus on the US.

IT's still day 1; come build the future of shopping with us !

This position is not remote-friendly and is Paris-office based.

Our Marketing Team

No one is more creative and data-driven than this team - they have the best of both worlds !

The Marketing Team's main mission is to get our product into the hearts of millions of users around the world.

The Growth Team builds innovative ideas to conquer markets, attract, and retain users.

The Brand Team strives to create Joko's vision for the long term and builds a connection with all its users.

The Campaign & Merchandising team drives our Joko Business-to-Consumer campaign calendar and enhances the customer shopping experience across our merchandising assets.

The B2B Marketing Team positions Joko as the top partner to have in our space and aims to build the most desired employer brand possible.

Led by Isa, our CMO, they are constantly innovating to take our business to new heights.

What you will do

We're seeking a highly motivated and talented intern to join our mission of helping consumers shop smarter while gaining hands-on experience in lifecycle marketing and CRM strategies. As part of the Growth team, you'll work closely with the User Lifecycle Manager to activate, engage, and retain users through personalized, data-driven communications. If you're passionate about marketing, data, and enhancing customer journeys, this is an excellent opportunity to learn and grow in a dynamic, fast-paced environment.

As a CRM & User Lifecycle Assistant, you'll support the execution of our User Lifecycle strategy by helping create, manage, and optimize personalized communication campaigns aimed at engaging and retaining users.
- Lifecycle Campaign Management : Design and optimize user journeys with personalized touchpoints across various communication channels (push notifications, email, in-app messaging). You'll help ensure users receive the right message at the right time.
- Analysis & Reporting : Track and analyze CRM campaign performance, identifying insights to improve engagement, retention, and conversion rates.
- A/B Testing & Optimization : Support ongoing A/B testing of campaign elements (e.g., subject lines, content, timing) and help refine strategies based on test outcomes and user behavior insights.
- Creative Content Collaboration : Work with the content creation team to draft and curate effective messages for CRM campaigns, ensuring alignment with Joko's brand voice and user engagement goals.

Who we're looking for
- Education : You're currently pursuing a master's degree in a business school or equivalent, ideally with a focus on Marketing.
- Experience : You're seeking a 6-month internship at the end of your studies and have at least 6 months of experience, preferably in Marketing within a startup environment.
- Languages : You're fluent in French and comfortable with both written and spoken English.
- Interest : You're passionate about digital marketing.
- Data-driven : You make decisions based on data-driven insights.
- User-centric : You're always eager to understand users-how they think, what they value, and how they might react to communications.
- Mindset : You have strong attention to detail, an analytical mindset, and you're eager to learn, adapt, and thrive in a fast-paced environment.
- Communication : You possess excellent written and verbal communication skills.

Our perks

We believe that flexibility and trust are important parts of a company. Our work environment reflects this thanks to :
- Flexible remote : If you live in Paris, you can work from our office or from your place with no constraints. If you live elsewhere, you can get access to a coworking space.
- Work from anywhere : Do you want to travel to Italy for a month and work from there? For up to 3 months a year, you may work from most countries in the world.

On top of that, we offer many perks such as :
- A budget for remote workequipment
- A ClassPass subscription for you to stay in shape wherever you are
- Premium health insurance (Alan Bluein France)
- ASwilecard for your meals, if you are based in France
- Frequent team events and in-person gatherings every quarter !
- And so much more, see

Our hiring process
- 20-min call with the Hiring Manager
- 45-min personality interview with two team members
- A case study followed by a 45-min debrief with team members / For Tech positions : live tests with team members
- 45-min Founders interview
- Reference calls

You might also BE invited to meet other team members at the office for a coffee or a drink !